he999's Privacy Policy

Introduction & Overview

he999 ("we", "us", or "platform") provides a trusted online casino and betting service for players in Bangladesh. When you visit the he999 website, open an account, or use our services, you voluntarily provide certain personal information. This Privacy Policy ("Policy") explains how we collect that information, why we collect it, how we use it, and what steps we take to protect your rights.

Please read this policy carefully. Continuing to use he999's services means you have agreed to the terms of this policy. If you have any questions, you can contact our support team.

What Information We Collect

he999 collects various types of information to run its services smoothly and securely. Each category is described in detail below.

2.1 Registration & Identity Information

Information you provide when opening an account:

• Full name and date of birth (for age verification — for those aged 21 and above only)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Identity document details (during KYC verification — national ID card or passport)

2.2 Financial Information

Information required to complete transactions:

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction records related to bonuses and promotions

2.3 Usage & Technical Information

Information collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of access to the website, pages visited, and navigation patterns
• Session information collected through cookies and similar technologies
• Game history and betting patterns

2.4 Communication Information

When you contact us:

• Live chat messages and support ticket details
• Email correspondence
• Content of complaints or feedback

How We Use Information

he999 uses collected information only for specific, legitimate, and transparent purposes. Your information is not used beyond the reasons listed below.

3.1 Service Delivery & Operations

• Account verification and activation
• Processing deposits and withdrawals
• Distributing bonuses, cashback, and VIP rewards
• Providing games and managing betting activities

3.2 Security & Fraud Prevention

• Preventing unauthorized access and account hacking
• Detecting fraudulent transactions
• Verification required for anti-money laundering
• Age verification (confirming 21+)

3.3 Communication & Support

• Sending important account-related notifications
• Transaction confirmation messages
• Resolving technical issues and providing support
• Informing you about promotional offers with your consent

3.4 Service Improvement & Analysis

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Evaluating demand for new features and games
• Ensuring overall service quality

Sharing Information with Third Parties

he999 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain specific situations, sharing limited information may be necessary:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted technology partners who assist in running our technology infrastructure, payment processing, and game platform. These partners are contractually bound to meet he999's privacy standards.

4.2 Payment Processing

Only transaction-related information is shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These institutions have their own privacy policies available on their websites.

4.3 Legal Obligations

he999 may be legally required to provide information to authorities in response to a valid court order, request from an investigating agency, or applicable law. In such cases, we will provide only the minimum necessary information.

4.4 Business Changes

If a significant change occurs in he999's business structure (such as a merger or acquisition), user information may be transferred to the new entity. However, the terms of this policy will remain in effect and you will be informed in advance.

Cookies & Tracking Technologies

The he999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember your preferences and session information.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform. Disabling them will prevent many of he999's services from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, previous login details, and personalized settings.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the website are used most and how users navigate. This information is processed in aggregate and is not used to identify individuals.

Data Security Measures

he999 applies industry-standard security measures to keep your information secure. The key components of our security framework are outlined below:

• SSL Encryption: All data transmitted between the website and our servers is protected with SSL (Secure Socket Layer) encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Step Verification: Sensitive actions such as changing your password or making large withdrawals require additional verification.
• Regular Security Reviews: Regular security audits are conducted to identify vulnerabilities in the system.
• Access Control: Only authorized staff can access the necessary information, and all access is logged.
• Data Backup: Data is regularly backed up to prevent data loss in the event of a technical issue.

It is not possible to guarantee 100% security for data transmitted over the internet. However, he999 is committed to keeping your information secure by taking every possible precaution.

Data Retention Period

he999 retains your information only for as long as necessary. The retention period for different types of information is listed below:

• Active Account Information: All information is retained for as long as the account remains active.
• Financial Transaction Records: In accordance with financial regulatory requirements, transaction information is retained for an extended period.
• After Account Closure: Even after an account is closed, certain information is retained for a specified period to meet legal obligations.
• Cookies & Session Data: These are stored for a relatively short period and are deleted at the end of a session or when a set expiry period has passed.
• Support Communications: Retained for a specified period to improve the quality of support.

When the need for retention has ended, information is securely deleted or anonymized so that you can no longer be identified.

Your Data Rights

he999 believes every user should have control over their own information. Your rights are described below:

8.1 Right to Access

You can request at any time to know what information we hold about you. We will provide a complete report within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Many details can be updated directly by logging into your account; for special cases, you can seek assistance from the support team.

8.3 Right to Deletion

Upon closing your account, you can request that your information be deleted. However, he999 is obliged to retain certain information for a specified period to meet legal obligations (such as keeping financial records).

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted. Such requests can be made through the support team.

8.5 Opt Out of Marketing Messages

If you do not want to receive promotional messages, you can turn this off in your account settings or through the support team. Important account and transaction notifications cannot be turned off.

Protection of Minors' Information

he999 is for those aged 21 and above only. We do not knowingly collect or process any information from those under the age of 21.

Age is verified at the time of registration. If we receive evidence that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor has opened an account on he999, please notify our support team immediately.

Policy Changes & Updates

he999 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will inform you in the following ways:

• Displaying a notice on the website
• Sending a notification to your registered email
• Informing you about the change at the time of login

Continuing to use he999 after a change means you have agreed to the new policy. It is recommended that you visit this page regularly to stay up to date.