he999 Terms & Conditions

he999 is an online casino and betting platform that provides entertainment-based online gaming services for users in Bangladesh. These Terms and Conditions ("Terms") form a legal agreement between he999 and its users.

By accessing the he999 website, creating an account, or using any service, you fully accept these Terms. If you do not agree with these Terms, please refrain from using the platform.

he999 reserves the right to modify these Terms at any time without prior notice. We recommend that you visit this page regularly.

Deposit Rules

Methods and conditions applicable for depositing funds into he999:

• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• Minimum deposit amount: ৳200 for each method.
• Deposits must be made from a payment account registered in your name — use of third-party accounts is not permitted.
• he999 reserves the right to verify any transaction and may decline suspicious transactions.

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Standard processing time: 5–30 minutes.
• Withdrawals may only be made through the same method used for the deposit.
• Account verification (KYC) may need to be completed before a withdrawal request can be made.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• he999 reserves the right to hold any withdrawal if fraud is suspected.

Welcome Bonus

he999 offers new members a 100% bonus on their first deposit, up to a maximum of ৳15,000.

• Example 1: If you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.
• Example 2: If you deposit ৳32,000, you will receive the maximum bonus of ৳15,000 and your total balance will be ৳47,000.

The bonus applies to the first deposit only and is credited to the account automatically.

Wagering Requirements

A wagering requirement must be met before bonus funds can be withdrawn:

• Wagering requirement: You must wager 10 times the bonus amount.
• Calculation method: Wagering applies to the bonus amount only, not to the deposit plus bonus.
• Example: ৳1,000 bonus × 10 = ৳10,000 in wagers required before bonus winnings can be withdrawn.
• Bonus funds cannot be withdrawn before the wagering requirement is completed.
• Certain games may contribute differently to wagering calculations.

Bonus Abuse

he999 maintains a strict position on bonus abuse. The following activities will be considered bonus abuse and may result in account termination:

• Claiming bonuses by creating multiple accounts.
• Claiming bonuses from the same device or network by creating an account in the name of another family member.
• Taking advantage of bonuses by providing false information.
• Using any coordinated betting strategy to fulfil bonus requirements.

Fair Play Commitment

he999 adheres to SSL encryption and fair play principles. All game outcomes are determined by a Random Number Generator (RNG), which ensures impartiality. We place the highest importance on your experience as a safe and reliable platform.

Prohibited Activities

The following activities are strictly prohibited on he999:

• Fraud, hacking, or any attempt to gain unauthorised access to platform systems.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Using bots, scripts, or automated software to play games.
• Threatening, harassing, or disrespecting other users.
• Spreading false information about he999 or damaging the platform's reputation.
• Knowingly exploiting any technical glitch or bug for personal gain.

If evidence of such activities is found, he999 reserves the right to immediately close the account and confiscate any associated funds.

VIP Tiers & Benefits

he999's VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

Based on your activity and participation, you can gradually advance to higher tiers. VIP benefits are subject to change and he999 reserves the right to modify them without notice.

Responsible Gaming Policy

he999 believes gambling is an entertainment activity, but it carries financial risk. We encourage all our users to play responsibly:

• Only wager money that you can afford to lose.
• Never treat gambling as a source of income.
• Set your own limits on the time and money you spend gambling.
• Avoid gambling when drinking or when emotionally unsettled.

For more information, please visit our Responsible Gaming page.

Self-Exclusion Feature

If you feel that gambling is having a negative impact on your life, you can contact the he999 support team to request a temporary or permanent closure of your account. he999 will action this request as quickly as possible.

Use of Personal Information

he999 keeps your personal information secure with the utmost care. The information you provide is used solely for the following purposes:

• Account verification and identity confirmation.
• Processing financial transactions.
• Providing customer support.
• Complying with applicable laws and regulations.
• Fraud prevention and security assurance.

We do not sell or transfer your personal information to third parties without your consent. For more details, please see our Privacy Policy.

he999's Liability

he999 always strives to provide a safe and reliable service, however he999 will not be held liable in the following situations:

• Technical errors, server outages, or third-party service failures.
• Gameplay interrupted due to internet connection issues.
• Financial loss caused by the user's own negligence or error.
• Force Majeure events such as natural disasters, war, or government directives.

he999's maximum liability will in no case exceed the value of the transaction in question.

Platform Availability

he999 endeavours to ensure service continuity, however the service may be temporarily unavailable due to maintenance, upgrades, or unforeseen technical issues. he999 is not obligated to provide compensation for such interruptions.

Dispute Resolution Process

In the event of any dispute or complaint, please contact he999's customer support team first. Most disputes can be resolved amicably.

After you submit your complaint, he999 will endeavour to respond within a reasonable time. In the event of a dispute, he999's records and logs will be considered as conclusive evidence.

Applicable Law

These terms and conditions and any matters relating to he999's services shall be governed by the applicable laws and regulations. Any legal dispute shall be settled in a competent court.

Right to Make Changes

he999 reserves the right to change, amend, or update these terms and conditions at any time. After any change, the update date on this page will be revised.

If you continue to use the he999 platform after any changes, you will automatically be considered to have agreed to the new terms and conditions. Therefore, it is recommended that you review this page regularly.

Severability

If any part of these terms and conditions is found to be unenforceable or invalid, that part will be excluded and the remaining terms and conditions will remain fully in effect. The invalidity of one part does not void the entire agreement.